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General Terms and Conditions applicable to Use of a Web Site.
We have a 14 day return policy. We will only accept return within 14 days of the invoice date. All returns shall be subject to a 25% restocking fee and must accompany with a receipt. We do our best to provide the lowest prices but returns do come at a cost to our business. In order to keep the business afloat, we must charge a restocking fee for returned items. Only sealed items will be allowed for returns. The box that it came in will need to be in good condition as well. We will verify before any credit is rendered. All returned items must be received on our end no later than 7 days after processing the return.
All warranties shall be provided by the manufacturer. We, Reef Labs, do not offer warranties on any of our suppliers products. We do, however, offer warranties on our own manufactured products for up to 3 month. The warranty covers craftsmanship of the item. If a unit arrive in good fashion from the shipper and the unit it not in an operable state, we will replace the unit at our discretion.
Once the item leaves our warehouse, it's the responsibility of the buyer to check with the shipper to ensure the package arrives safely and in it's original state. All free shipping will be shipped at the standard shipping method at our discretion. All shipment damages shall be the buyers responsibility to dispute it with the shipper.
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Livestock should be slowly acclimated with the main display tank's water. It should be on a drip schedule over an hour period at minimum.
1. Put the livestock in a small tank with the water it came with ensuring to use a large enough container as water from the main tank will need to be added.
2. Drip water from the main display tank to the holding tank using a small hose and a ball valve. Drip enough water to equal 4 times the amount of water currently in the holding tank.
3. Ensure that both temperature is the same. It may help if the holding tank sits inside the sump, if possible, to keep the temperature the same between the two.
4. Once the livestock has been acclimated, place it in the tank at a low lighted area if it's a coral or let it free inside the tank for a fish. Keep in mind of the light intensity when placing a coral in the tank.
We are a part of Seller Distribution.
ReefLabs Point System
The Point system is only offered to US residents. For all international order, feel free to email us for a package discount to put towards your shipping fees.