Terms & Conditions

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

Limitations

In no event shall ReefLabs.net or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials and or products sold on ReefLabs.net Internet site, even if Reef Labs or a Reef Lab's authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Site Terms of Use Modifications

ReefLabs.net may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.  We provide information on our website in the most accurate details however we assume no liability for any errors or omissions that have been overlooked on our website.

Governing Law

Any claims relating to ReefLabs.net web site shall be governed by the laws of the State of California without regard to its conflict of law provisions.  Any court hearing shall be held in Sacramento, California.

General Terms and Conditions applicable to Use of a Web Site.

Products

Reef Labs offers electronic/digital and aquarium related products.  All products are for the hobbyist.  We will not be held liable for any issues arising from the use or misuse of our products. All text, images and contents are owned by Reef Labs or it's manufactures and distribution center. Unauthorized copying, reproduction, republishing, posting, transmitting or duplicating any of the contents of this Website is strictly prohibited unless authorized in writing.

Returns

We have a 14 day return policy.  We will only accept return within 14 days of the invoice date.  All returns shall be subject to a 25% restocking fee and must accompany with a receipt.  We do our best to provide the lowest prices but returns do come at a cost to our business.  In order to keep the business afloat, we must charge a restocking fee for returned items.  Only sealed items will be allowed for returns.  The box that it came in will need to be in good condition as well.  We will verify before any credit is rendered.  All returned items must be received on our end no later than 7 days after processing the return. 

Warranties

All warranties shall be provided by the manufacturer.  We, Reef Labs, do not offer warranties on any of our suppliers products.  We do, however, offer warranties on our own manufactured products for up to 3 month.  The warranty covers craftsmanship of the item.  If a unit arrive in good fashion from the shipper and the unit it not in an operable state, we will replace the unit at our discretion.

Shipping

Once the item leaves our warehouse, it's the responsibility of the buyer to check with the shipper to ensure the package arrives safely and in it's original state.   All free shipping will be shipped at the standard shipping method at our discretion.  All shipment damages shall be the buyers responsibility to dispute it with the shipper. 

Security

We recognizes the importance of sensitive data.  All personal data transmitted to our site is for the purpose of internal business use only.  No data is transferred to any other entities.  It is important that the user's data is secured.

Livestock Shipping

All livestock are shipped on Mondays.  If we are extremely busy on Monday, livestock would be shipped on Wednesday as a backup.  All livestock are guaranteed live upon delivery.  If the livestock is dead when received, we'll need a picture of the item, within 1 hours of delivery based on carrier delivery time stamped, with the bag still sealed.  Email us a picture of the dead livestock.  Once we verify, we'll process a store credit to your account.  There are no exceptions.  You will need to receive the livestock and acclimate it according to our guidelines.  Please also make sure to enter in the correct ìship toî address when ordering to avoid delays which will void the guaranteed.  All shipment must be signed upon first delivery attempt or warranty is voided. We ship using FEDEX, USPS or UPS overnight for all livestock.  All corals will ship with a heat or cold pack if needed at our discretion. There are no refunds on livestock or shipping.  All frags are held in our frag tank for a minimum of 2 weeks before selling or shipping. We ensure that all livestock are healthy before shipping. We do not offer refund on livestock.


Acclimation Guide Lines

Livestock should be slowly acclimated with the main display tank's water.  It should be on a drip schedule over an hour period at minimum.  
    1. Put the livestock in a small tank with the water it came with ensuring to use a large enough container as water from the main tank will need to be added.
    2. Drip water from the main display tank to the holding tank using a small hose and a ball valve.  Drip enough water to equal 4 times the amount of water currently in the holding tank.
    3. Ensure that both temperature is the same.  It may help if the holding tank sits inside the sump, if possible, to keep the temperature the same between the two.
    4. Once the livestock has been acclimated, place it in the tank at a low lighted area if it's a coral or let it free inside the tank for a fish.  Keep in mind of the light intensity when placing a coral in the tank.

We are a part of Seller Distribution.

ReefLabs Point System

The Point system is only offered to US residents. For all international order, feel free to email us for a package discount to put towards your shipping fees.


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